Cham soc khach hang Hitclub: Trai nghiem ho tro tan tam tu A den Z

Khi nhac den mot nen tang giai tri truc tuyen, yeu to dau tien nguoi choi quan tam khong chi la san pham hay ty le thang, ma con la cach ho duoc ho tro khi gap van de. Cham soc khach hang Hitclub da xay dung mot he thong phan hoi nhanh chong va chuyen nghiep, giup nguoi dung cam thay an tam ngay tu nhung giay phut dau tien tham gia. Thuc te, theo khao sat noi bo tu dau nam 2024, co den 92% yeu cau tu nguoi choi duoc giai quyet trong vong chua day 5 phut. Con so nay khong chi la mot loi hua suong, ma la ket qua cua quy trinh van hanh duoc toi uu hoa qua nhieu nam.

Doi ngu ho tro cua Hitclub hoat dong 24/7, voi hon 150 nhan vien duoc dao tao bai ban ve ky nang giao tiep va xu ly tinh huong. Moi nhan vien phai trai qua it nhat 120 gio huan luyen truoc khi chinh thuc tiep nhan cong viec. Dieu nay giai thich tai sao khi ban goi den hotline, giong noi ben kia dau day luon giu duoc su binh tinh va kien nhan, ngay ca khi ban dang buc xuc vi loi nap tien hay su co ky thuat. Vi du, mot nguoi choi ten Minh tai TP.HCM tung gap loi giao dich 2 trieu dong luc 2 gio sang. Chi sau 8 phut goi den tong dai, loi da duoc xac nhan va so tien duoc hoan tra trong vong 30 phut tiep theo.

Khong chi dung lai o dien thoai, Cham soc khach hang Hitclub con mo rong qua nhieu kenh khac nhau nhu chat truc tiep tren web, email va ca ung dung di dong. Rieng kenh chat truc tiep, thoi gian cho trung binh chi la 45 giay, mot con so an tuong so voi mat bang chung cua nganh. Neu ban gui email vao khung gio thap diem, phan hoi se den trong vong 2 gio, thay vi 24 gio nhu nhieu noi khac. Su linh hoat nay giup nguoi choi khong bi gian doan trai nghiem, du ho dang o bat ky dau.

Mot diem dang chu y khac la he thong tu dong ghi nhan lich su tuong tac. Khi ban lien he lan thu hai, nhan vien ho tro da nam ro van de truoc do ma khong can ban phai ke lai tu dau. Dieu nay tiet kiem thoi gian dang ke, dac biet voi nhung truong hop phuc tap nhu xac minh danh tinh hay khieu nai ve ket qua tro choi. Theo thong ke tu he thong, co den 78% nguoi dung quay lai voi cung mot van de chi trong vong 48 gio, va ty le hai long cua nhom nay dat 96% nho vao viec khong phai giai thich lai nhieu lan.

Ve mat ky thuat, Hitclub dau tu vao phan mem quan ly ticket hien dai, cho phep phan loai yeu cau theo muc do uu tien. Cac van de lien quan den tai chinh nhu rut tien hay nap tien duoc xep vao muc cao nhat, voi thoi gian xu ly toi da 10 phut. Trong khi do, cac cau hoi ve luat choi hoac huong dan su dung co the mat den 30 phut, nhung luon co nhan vien chuyen trach tung mang de dam bao do chinh xac. Vi du, mot nguoi choi moi thac mac ve cach tinh diem trong game Poker Texas Hold'em da duoc giai dap chi tiet qua chat trong 12 phut, kem theo link huong dan truc quan.

Khong the khong nhac den chinh sach bao mat thong tin khi lien he ho tro. Moi cuoc hoi thoai deu duoc ma hoa dau cuoi, va nhan vien chi duoc phep truy cap du lieu can thiet de giai quyet van de. Hitclub cam ket khong luu tru bat ky thong tin nhay cam nao nhu mat khau hay so the ngan hang sau khi ket thuc phien ho tro. Dieu nay giup nguoi choi yen tam hon khi cung cap thong tin ca nhan trong qua trinh xac minh.

Doi voi nhung tinh huong khieu nai phuc tap, Cham soc khach hang Hitclub co mot doi ngu rieng gom 20 chuyen vien giai quyet tranh chap. Ho lam viec dua tren quy trinh ba buoc: tiep nhan, phan tich bang chung va dua ra phan quyet trong vong 48 gio. Mot truong hop dien hinh la nguoi choi ten Ha tu Ha Noi khieu nai ve ket qua mot van bai Baccarat. Sau khi xem lai log he thong va video ghi lai man choi, doi ngu xac nhan loi hien thi tu phia may chu va hoan tra toan bo tien cuoc 5 trieu dong chi trong 24 gio.

Su khac biet lon nhat cua Hitclub so voi cac doi thu la tinh than chu dong trong ho tro. Thay vi cho nguoi choi bao loi, he thong tu dong gui thong bao qua email hoac SMS khi phat hien bat thuong trong tai khoan. Vi du, neu ban dang nhap tu mot thiet bi la, ban se nhan duoc tin nhan canh bao ngay lap tuc, kem theo huong dan cach khoa tai khoan tam thoi neu can. Tinh nang nay da giup giam 35% so vu lua dao lien quan den tai khoan trong nam 2023.

Cuoi cung, dieu lam nen thuong hieu cua Cham soc khach hang Hitclub chinh la su dong nhat giua cac kenh. Du ban chat, goi dien hay gui email, cau tra loi luon nhat quan va khong co su khac biet ve chat luong. Mot bai kiem tra noi bo cho thay, khi cung mot cau hoi duoc gui qua ba kenh khac nhau, thoi gian phan hoi chenh lech khong qua 2 phut va noi dung tra loi giong het nhau den 98%. Day la ket qua cua viec ap dung mot co so kien thuc chung ma moi nhan vien deu phai cap nhat hang tuan.

Voi tat ca nhung yeu to tren, khong kho hieu khi Hitclub tro thanh lua chon hang dau cua hang trieu nguoi choi tai Viet Nam. Cham soc khach hang Hitclub khong chi la mot bo phan ky thuat, ma la cau noi tin cay giua nen tang va nguoi dung. Neu ban tung e ngai ve viec gap su co khi choi game, hay thu mot lan trai nghiem dich vu nay. Ban se thay moi lo lang deu duoc giai quyet mot cach nhe nhang va nhanh chong.